Composable Commerce
Build flexible commerce experiences with modular business capabilities, connected enterprise systems and channels tailored to your business.
UNIVERSAL COMMERCE · TOOLS & ARCHITECTURE
One foundation.
Compose. Automate. Operate.
Intelligent Commerce as a Service — Composable, Agentic and Autonomous Commerce on a single solution stack from Total Experience to Data Fabric.
Explore XCaaS Architecture ↓Software · Implementation · Support
XCaaS Solution Architecture
Four layers. Total commerce
intelligence. One subscription.
A purpose-built four-layer solution — Total Experience, AI-Native Composition, Core Capabilities with Sovereign LLM, and Data Fabric Foundation — all delivered as software, implementation and support in one subscription.
XCaaS — Software · Implementation · Support
Select the diagram to view it at full size. Explore every layer below.
Layer 1 — Total Experience Layer
Unified Customer-Facing Interface — Every Channel Your Customer Will Ever Use
🌐 Web📱 Mobile App🎙️ Voice📲 Social Commerce🤖 AI Chatbots🥽 VR/AR🏠 IoT⌚ Wearables🖥️ Kiosk📺 CTVComposable Storefronts
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Layer 2 — AI Native Composition Layer — Universal Composer
Orchestration Engine & Intelligent Brain
BFF ServicesAgentic AI OperatorsWorkflow OrchestrationLLM Integration EngineMCP IntegrationPBC MiddlewareACP / AP2No-Code iPaaS1000+ Connectors
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Layer 3a — PBC Layer
Pre-Integrated Commerce Building Blocks
OMSProduct CatalogInventoryPaymentsShippingCartSearchCMSPIMLoyaltyCPQ
Layer 3b — Enterprise LLM & Sovereign AI Layer
Data Privacy, Security & Context
Private Enterprise LLM (Sovereign AI)Domain-Specific SLMsManaged Public LLMsCompliance LayerHallucination Guards
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Layer 4 — Data Fabric & Foundation Layer
Unified Commerce Data Lake + Semantic Data Mesh
Unified Commerce Data LakeCross-Channel IngestionData GovernanceReal-time Streaming
Semantic Data MeshRAG PipelineVector StoreKnowledge GraphCustomer 360AI Embeddings
BUILD YOUR COMMERCE FOUNDATION
Compose the application.
Connect the intelligence.
Explore the tools and architecture for your commerce and data requirements.
EXPLORE UNIVERSAL COMMERCE SOLUTIONS
From commerce architecture
to business outcomes.
Discover how Universal Commerce brings Composable, Agentic and Autonomous Commerce together to modernise your business, engage customers and streamline operations.
Agentic Commerce
Engage customers with AI shopping assistants, conversational discovery and intelligent workflows across digital commerce journeys.
Autonomous Commerce
Automate commerce operations with AI-enabled workflows for catalogues, promotions, orders and customer engagement, with appropriate oversight.
Commerce business models
Support the way your customers buy, across business models and channels.
- B2C & DTC Commerce
- B2B Commerce
- Subscription Commerce
- Marketplaces
- Omni-channel Commerce
Industry use cases
Explore commerce solutions shaped around your industry’s customers and operations.
- Retail & Fashion
- Manufacturing
- Distribution
- Telecom
- Healthcare & Pharma
- Government & Education