Universal Commerce XCaaS — Composable, Agentic and Autonomous Commerce as a Service

One solution.
Compose. Think. Operate.

Composable, Agentic and Autonomous Commerce as a Service.

XCaaS — Software · Implementation · Support
Composable Commerce Agentic Commerce Autonomous Commerce
Composable Commerce
Build Without Limits
MACH-native architecture with pre-composed accelerators across B2C, DTC, B2B, Marketplace & Omni-channel. Best-of-breed PBCs, pre-integrated and managed as a service.
Agentic Commerce
Sell With Intelligence
LLM-powered AI agents for conversational discovery, personalised selling, and real-time recommendations grounded in your Semantic Data Mesh for hallucination-free responses.
Autonomous Commerce
Operate Itself
AI agents that autonomously run catalog management, promotions, cart recovery, order management, returns and more — 24/7 without human intervention.
XCaaS Solution Architecture

Four layers. Total commerce
intelligence. One subscription.

A purpose-built four-layer solution — Total Experience, AI-Native Composition, Core Capabilities with Sovereign LLM, and Data Fabric Foundation — all delivered as software, implementation and support in one subscription.

XCaaS — Software · Implementation · Support
Universal Commerce XCaaS Solution Architecture diagram
Layer 1 — Total Experience Layer
Unified Customer-Facing Interface — Every Channel Your Customer Will Ever Use
🌐 Web📱 Mobile App🎙️ Voice📲 Social Commerce🤖 AI Chatbots🥽 VR/AR🏠 IoT⌚ Wearables🖥️ Kiosk📺 CTVComposable Storefronts
↕
Layer 2 — AI Native Composition Layer — Universal Composer
Orchestration Engine & Intelligent Brain
BFF ServicesAgentic AI OperatorsWorkflow OrchestrationLLM Integration EngineMCP IntegrationPBC MiddlewareACP / AP2No-Code iPaaS1000+ Connectors
↕
Layer 3a — PBC Layer
Pre-Integrated Commerce Building Blocks
OMSProduct CatalogInventoryPaymentsShippingCartSearchCMSPIMLoyaltyCPQ
Layer 3b — Enterprise LLM & Sovereign AI Layer
Data Privacy, Security & Context
Private Enterprise LLM (Sovereign AI)Domain-Specific SLMsManaged Public LLMsCompliance LayerHallucination Guards
↕
Layer 4 — Data Fabric & Foundation Layer
Unified Commerce Data Lake + Semantic Data Mesh
Unified Commerce Data LakeCross-Channel IngestionData GovernanceReal-time Streaming
Semantic Data MeshRAG PipelineVector StoreKnowledge GraphCustomer 360AI Embeddings
The XCaaS Solution

Three pillars. One
unified solution stack.

Start with one pillar. Add the others as your business evolves. No re-platforming required. Each pillar is available as a standalone XCaaS subscription or combined for full coverage.

Composable Commerce
Build.
MACH-native composable commerce delivered as a complete XCaaS subscription — platform, best-of-breed PBCs, implementation, cloud hosting, and expert services in one predictable monthly price.
  • ✓Pre-composed B2C, DTC, B2B, Marketplace & Omni-channel
  • ✓Integrated OMS, Search, CMS, Payments, Loyalty & more
  • ✓Legacy modernisation from Magento, Hybris, IBM WebSphere
  • ✓Express · Standard · Enterprise · Custom plans
View plans & pricing →
Agentic Commerce
Think.
LLM-powered AI agents grounded in your Semantic Data Mesh — delivering conversational selling, AI shopping visibility, and commerce intelligence as native XCaaS capabilities.
  • ✓AI Conversational Shopping Assistant
  • ✓AI Shopping Visibility across LLM channels
  • ✓Commerce Insight Agent — chat with your data
  • ✓AI Chatbot · AI Growth · AI Enterprise plans
View plans & pricing →
Autonomous Commerce
Operate.
Specialised AI agents that run your entire commerce operation end-to-end — catalog, promotions, cart recovery, order management, returns — 24/7 without human intervention.
  • ✓Catalog Management, Promotions & Pricing agents
  • ✓Cart Recovery, Order Orchestration & Returns agents
  • ✓MCP-connected, RAG-grounded, always-on 24/7
  • ✓Agent Starter · Agent Fleet · Enterprise plans
View plans & pricing →
Composable Commerce

Build commerce that
fits your business exactly.

MACH-native architecture with pre-composed solution accelerators — choose the business model, business capabilities, and channels that fit your business and compose them into a production-ready commerce solution in weeks, not months.

View Plans & Pricing →
🚀
Startup & DTC Launch
Go to market in weeks with a pre-composed B2C or DTC storefront — Search, CMS, Catalog, Cart, Checkout, Payments, Shipping, and OMS all pre-integrated. Start on Express, scale to Standard with no re-platforming. Predictable XCaaS pricing from day one.
B2C / DTCFast LaunchExpress Plan
🏭
Legacy Modernisation
Migrate from Magento, SAP Hybris, IBM WebSphere or Salesforce Commerce Cloud with pre-built migration accelerators that cut time-to-production by 60%. Preserve business continuity while moving to a composable MACH architecture that supports AI from day one.
MagentoSAP HybrisIBM WebSphereEnterprise Plan
🤝
B2B Digital Commerce
Self-serve B2B portals with account-based pricing, CPQ, RFQ, bulk ordering, and contract management — all integrated to your ERP and WMS. Reduce order processing costs and accelerate sales cycles for manufacturers, distributors, and dealer networks.
B2B PortalCPQ / RFQERP IntegrationStandard Plan
🌍
DTC Geo-Expansion
Launch in new markets with pre-composed multi-region, multi-currency, multi-language storefronts. Our DTC with Dealer Fulfilment accelerator avoids channel conflict by routing DTC orders to local dealers for last-mile delivery — maintaining brand consistency across every market.
Multi-RegionMulti-CurrencyDealer Fulfilment
🛍️
Marketplace Launch
Build a B2C or B2B marketplace with multi-seller management, commission engines, and AI-powered product matching. Scale to an endless-aisle experience across thousands of SKUs from multiple sellers — without degrading search quality or buyer experience.
Multi-SellerCommission EngineEndless AisleEnterprise Plan
🔄
Subscription Commerce
Launch subscription commerce with recurring billing, usage-based charges from IoT telemetrics, tiered pricing, and pause/resume capabilities across B2C, DTC, and B2B. Autonomous churn-prediction agents monitor subscriber health and trigger retention actions before cancellations occur.
Subscription BillingIoT TelemetricsChurn Prevention
Agentic Commerce

AI that understands
intent and acts on it.

LLM-powered agents grounded in your Semantic Data Mesh — delivering conversational discovery, AI shopping visibility, commerce intelligence, and personalisation at scale across every customer engagement channel.

View Plans & Pricing →
💬
Conversational Shopping
Deploy an always-on AI shopping assistant that understands natural language queries, makes contextual recommendations from your live catalogue, assists with cart management, and handles post-purchase queries — grounded in your Semantic Data Mesh for hallucination-free, conversion-ready answers.
AI Chatbot PlanRAG GroundedVoice Commerce
🔍
AI Shopping Visibility
Consumers increasingly discover products through ChatGPT, Gemini, and Perplexity rather than Google. Universal Commerce AI agents simulate thousands of real buying-intent prompts to measure how often your products are recommended by LLMs — and provide actionable fixes to catalogue gaps that prevent AI recommendation.
AI Growth PlanLLM DiscoveryAI-SEO
📊
Commerce Insight Agent
Replace disconnected analytics dashboards with a Commerce Insight Agent your team can ask in plain English — "What were our top SKUs last week?", "Which campaigns drove repeat purchases?", "Where is our conversion dropping?" — and get immediate, chart-ready, hallucination-free answers from your live data.
AI Growth PlanNatural LanguageReal-time Data
🎯
Personalisation at Scale
Move beyond segment-based personalisation to individual-level, context-aware experiences that adapt in real time. The CRO Autopilot Agent continuously tests and optimises homepage layouts, category rankings, search results, and promotional banners for each individual customer at every visit — based on real-time behaviour and cross-channel purchase history.
AI Enterprise PlanCRO Autopilot1:1 Personalisation
✍️
Catalogue Intelligence
Poor product data is the single biggest barrier to conversion and AI discoverability. The Catalogue Intelligence Agent analyses your entire product catalogue, identifies missing attributes, and generates SEO-optimised, conversational product content that performs in both traditional search and AI buying channels — transforming a multi-year manual project into a weeks-long automated process.
AI Growth PlanContent GenerationAI Discoverability
🤝
B2B Agentic Sales
Give your B2B sales team an AI co-pilot that knows your entire product catalogue, contract terms, and customer purchase history. Query in plain language — "Best bundle for an automotive manufacturer at $200K/year?" — and get accurate, personalised recommendations with margin analysis. AI agents proactively flag renewals, utilisation drops, and competitive displacement risks.
AI Enterprise PlanSales Co-pilotContract Intelligence
Autonomous Commerce

Backend operations
that run themselves.

Specialised AI agents that take over entire operational workflows end-to-end — making decisions, executing actions, and learning from outcomes 24/7 without human intervention. MCP-connected, RAG-grounded, always-on.

View Plans & Pricing →
💌
Abandoned Cart Recovery
Cart abandonment agents detect session exits in real time, select the optimal recovery channel and timing for each individual customer, generate a personalised win-back message with the right incentive, and track recovery revenue with full attribution. Recovery rates typically improve 35–60% versus generic blast campaigns.
Agent StarterMulti-channelPersonalised OfferRevenue Attribution
📋
Order Orchestration
Order management agents handle the complete post-purchase lifecycle — intelligent routing to the optimal fulfilment point, carrier selection by SLA and cost, proactive delay notifications, and exception management when fulfilment fails. Eliminates daily manual order review entirely for standard flows.
Agent FleetIntelligent RoutingException MgmtCarrier Optimisation
↩️
Returns & Refunds
Returns agents handle the full lifecycle for standard cases without human touchpoints — eligibility verification, return label generation, warehouse routing, refund processing, and inventory restocking. For non-standard cases, full context is handed to your team with a recommended resolution. Processing time drops from days to minutes.
Agent FleetAuto-LabelAuto-RefundRestock Agent
🎯
Promotions & Dynamic Pricing
Promotions agents monitor inventory levels, competitor pricing signals, demand forecasts, and margin thresholds in real time — autonomously designing, activating, and optimising promotional offers that maximise revenue without manual campaign management. Dynamic pricing agents adjust prices within defined guardrails across all channels simultaneously.
Agent FleetDynamic PricingMargin GuardCompetitor Signals
🔄
Inventory Intelligence
Inventory agents predict stock-out risks 2–4 weeks in advance using demand forecasting models, automatically trigger purchase orders to suppliers, reallocate stock across warehouses and channels in real time, and flag slow-moving inventory for promotion. Reduces stock-outs by up to 40% and overstock carrying costs by 25%.
Agent FleetDemand ForecastAuto-ReplenishmentMulti-warehouse
📦
Catalogue Management
Catalogue agents continuously enrich product listings — filling missing attributes, improving descriptions for AI search visibility, detecting price and content inconsistencies across channels, and syncing approved changes across all PBCs. For large catalogues, a continuous automated quality loop that improves daily without headcount.
Agent StarterAuto-EnrichmentCross-Channel SyncPIM Agent
Why Universal Commerce

The only XCaaS solution
for all three.

Every competitor makes you choose. Universal Commerce is the only XCaaS solution — Composable, Agentic and Autonomous — delivering composable, agentic, and autonomous commerce with expert services, cloud, and best-of-breed PBCs in one subscription.

01
Composable, Agentic & Autonomous
Universal Commerce XCaaS delivers Composable, Agentic and Autonomous Commerce as a Service — a single managed solution stack from Total Experience to Data Fabric, covering every channel, every workflow, and every stage of your commerce journey from startup to global enterprise.
02
Best-of-Breed, Pre-Integrated
CommerceTools, Emporix, Vendure, Algolia, Contentful, Contentstack, Strapi, Stripe, and 1000+ connectors — all pre-integrated. You get the best stack without the integration complexity.
03
Agentic AI from Day One
AI Shopping Visibility, Commerce Insight Agent, and conversational selling agents are native Universal Commerce capabilities — no separate AI vendor contract needed.
04
Legacy Modernisation Accelerators
Pre-built migration paths from Magento, SAP Hybris, IBM WebSphere, and Salesforce Commerce Cloud — cut time-to-production by 60% vs greenfield builds.
05
Composable → Agentic → Autonomous
Start with composable commerce. Layer on agentic AI. Expand to autonomous operations. One solution grows with you — no re-platforming as you evolve.
06
22 Years of Commerce Expertise
Cnetric Global brings deep MACH, supply chain, OMS, and enterprise integration expertise across Retail, Manufacturing, Distribution, Telecom, and Healthcare serving global Fortune 500 brands.
Competitive Comparison

Why enterprises choose
Universal Commerce XCaaS.

Capability Universal Commerce
XCaaS Solution		 Legacy Commerce
Monolithic & Semi-Composable		 Custom MACH Build
DIY Integration
XCaaS — Composable, Agentic & Autonomous✓✗✗
Composable MACH Architecture✓Partial✓
Integrated Order Management (OMS)✓Add-on CostDIY
Agentic AI (LLM + MCP + AI Agents)✓✗✗
Autonomous Backend Agents✓✗✗
Semantic Data Mesh / RAG✓✗DIY
AI Shopping Visibility (LLM channels)✓✗✗
Solution + Services + Cloud Bundled✓✗✗
Predictable Monthly All-in Pricing✓✗✗
Legacy Migration Accelerators✓Self-only✗
10+ Channels (Total Experience Layer)✓PartialDIY
B2C + B2B + Marketplace in one✓Add-onsDIY

Ready to subscribe to
XCaaS?

Whether you're a startup going live or an enterprise escaping a legacy monolith — let's design your Universal Commerce XCaaS roadmap.

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