Industries

Commerce built for
your sector.

Universal Commerce XCaaS delivers pre-composed industry accelerators that combine composable MACH architecture, agentic AI, and autonomous operations — purpose-built for the unique commerce models of every vertical we serve.

Three Commerce Dimensions — Every Industry

Every industry solution we deliver spans all three XCaaS dimensions: Composable for flexible, best-of-breed architecture; Agentic for AI-powered selling and intelligence; and Autonomous for self-operating backend workflows — all as a single managed subscription.

🔷 Composable 🧠 Agentic AI ⚡ Autonomous
Retail & Fashion

Unify every channel.
Personalise every moment.

Retailers and fashion brands face the relentless pressure of channel fragmentation, inventory complexity, and rising customer expectations for hyper-personalised experiences. Universal Commerce XCaaS provides the composable foundation to unify all channels and the agentic AI to personalise at scale — with autonomous agents that keep operations running without manual intervention.

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Composable Retail Commerce
Pre-composed omni-channel storefronts across Web, Mobile, Kiosk, and Social Commerce with a unified product catalogue, real-time inventory, and seamless checkout — built on best-of-breed MACH PBCs with full OMS integration for distributed fulfilment.
Omni-channelUnified InventoryOMSPOS/mPOS
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Agentic Retail Intelligence
AI Shopping Visibility agents ensure your products surface in ChatGPT and AI buying channels. Conversational shopping agents deliver personalised styling advice and product recommendations. Commerce Insight Agent provides instant answers on sales performance, campaign ROI, and customer trends.
AI Styling AgentLLM VisibilityPersonalisationInsight Agent
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Autonomous Retail Operations
Autonomous agents manage markdown pricing, seasonal promotions, abandoned cart recovery, and loyalty reward triggers — 24/7. Inventory intelligence agents predict stock-outs and trigger replenishment across your warehouse network without human intervention.
Auto-MarkdownCart RecoveryInventory AgentLoyalty Agent
Manufacturing

B2B and DTC commerce
for the factory floor to the consumer.

Manufacturers need to sell direct to consumers while managing complex dealer, distributor, and OEM networks simultaneously. Universal Commerce XCaaS handles both — with pre-composed DTC storefronts, CPQ-enabled B2B portals, and AI agents that remove the friction from every transaction.

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Composable Manufacturing Commerce
Pre-composed DTC storefronts with dealer fulfilment to avoid channel conflict. B2B portals with CPQ (Configure, Price, Quote), RFQ workflows, tiered pricing, and contract management. Full OMS integration with ERP, WMS, and supply chain systems for end-to-end visibility.
DTC + DealerCPQ / RFQERP IntegrationB2B Portal
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Agentic Manufacturing Intelligence
AI agents provide account-based product recommendations for B2B buyers, surface relevant accessories and spares, and guide complex product configuration conversations. Insight agents monitor dealer performance, identify upsell opportunities, and deliver demand forecasts grounded in real-time data.
B2B AI AgentCPQ AI AssistDemand ForecastDealer Analytics
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Autonomous Manufacturing Operations
Order management agents automatically route orders to the optimal fulfilment point — factory, warehouse, or dealer. Catalogue agents enrich product data with technical specifications and compliance documentation. Returns agents handle warranty claims and replacements without manual processing.
Order RoutingCatalogue AgentWarranty AgentAuto-Fulfilment
Distribution

Self-serve B2B ordering
at enterprise scale.

Distributors serve thousands of business customers with complex pricing, credit terms, and product requirements. Universal Commerce XCaaS delivers self-serve B2B ordering portals that reduce order processing costs, improve customer satisfaction, and give your team real-time visibility across the entire supply chain.

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Composable Distribution Commerce
Self-serve B2B ordering portals with account-based pricing, credit limit management, bulk ordering, and scheduled deliveries. Full integration with ERP, WMS, and logistics providers. Real-time inventory visibility across all warehouses and fulfilment centres.
B2B PortalAccount PricingWMS IntegrationBulk Orders
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Agentic Distribution Intelligence
AI agents recommend substitute products when primary SKUs are out of stock, predict customer reorder timing, and surface cross-sell opportunities based on purchase history. Insight agents provide instant answers on stock levels, order status, and customer account health.
Stock SubstitutionReorder PredictionCross-sell AIAccount Health
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Autonomous Distribution Operations
Inventory agents autonomously manage reorder points, trigger supplier purchase orders, and reallocate stock across warehouses based on demand signals. Order management agents handle split-order scenarios, carrier selection, and delivery exception notifications without human escalation.
Auto-ReorderStock ReallocationException MgmtCarrier Agent
Telecom

B2C subscribers. B2B enterprise.
Dealer networks. One solution.

Telecom operators manage the most complex commerce models in any industry — consumer plan selling, enterprise account management, dealer and retailer portals, and device fulfilment — all simultaneously. Universal Commerce XCaaS unifies all of these on a single composable foundation with AI agents that drive upsell and reduce churn.

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Composable Telecom Commerce
Unified B2C plan selling, B2B enterprise account portals, and dealer/retailer management — all composed on a single Universal Commerce foundation. Subscription commerce with usage-based billing from network telemetrics, device fulfilment OMS, and IoT device commerce capabilities.
B2C PlansB2B EnterpriseDealer PortalUsage Billing
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Agentic Telecom Intelligence
Conversational AI agents help consumers find the right plan, upgrade devices, and manage their account across web, mobile, and voice channels. B2B agents support enterprise account teams with contract renewal alerts, usage analytics, and upsell recommendations. AI visibility ensures your plans appear in AI comparison queries.
Plan Advisor AgentChurn PredictionB2B Upsell AIAI Visibility
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Autonomous Telecom Operations
Autonomous agents manage plan promotions, device bundling offers, and loyalty reward triggers based on usage patterns and renewal dates. Order management agents handle device dispatch, SIM activation workflows, and returns processing — end-to-end without manual touchpoints.
Promotion AgentSIM ActivationLoyalty AgentReturns Agent
Healthcare & Pharmaceuticals

Compliant commerce for
healthcare and pharma.

Healthcare and pharmaceutical commerce demands the highest standards of regulatory compliance, product data accuracy, and supply chain integrity. Universal Commerce XCaaS delivers secure, compliant B2B procurement portals for healthcare providers and regulated B2C patient commerce — with AI agents that operate within strict compliance boundaries.

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Composable Healthcare Commerce
Secure B2B procurement portals for hospitals, clinics, and distributors with contract pricing, formulary management, and cold-chain logistics integration. Patient-facing B2C commerce with prescription management, medication adherence support, and compliance-first checkout — all built on PCI-DSS, HIPAA-aligned architecture.
B2B ProcurementFormulary MgmtCold-Chain OMSHIPAA Aligned
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Agentic Healthcare Intelligence
AI agents assist procurement teams with formulary compliance checks, substitute product identification, and contract utilisation tracking. Patient-facing agents support medication queries, dosage information, and prescription refill reminders — all grounded in your product data with compliance guardrails that prevent out-of-scope responses.
Formulary AgentPatient AssistantCompliance GuardRefill Agent
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Autonomous Healthcare Operations
Autonomous agents manage controlled substance ordering workflows, cold-chain logistics coordination, and expiry date monitoring across inventory. Returns and recalls are handled autonomously with full audit trails. Catalogue agents maintain product data accuracy against regulatory databases.
Recall AgentExpiry MonitorAudit TrailCatalogue Agent
Government & Education

Secure, transparent commerce
for public sector and institutions.

Government agencies and educational institutions require commerce solutions that meet the highest standards of security, transparency, and accessibility. Universal Commerce XCaaS provides compliant B2B procurement portals for government and engaging B2C experiences for educational institutions — with agentic AI that improves service delivery.

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Composable Public Sector Commerce
Secure government procurement portals with multi-vendor catalogue management, tendering workflows, and full audit capability. Educational institution commerce for tuition, textbooks, merchandise, and services — with student identity verification and accessibility compliance (WCAG 2.1 AA) built in from day one.
Procurement PortalTenderingAudit ComplianceWCAG 2.1
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Agentic Public Sector Intelligence
AI service agents handle citizen and student enquiries, product availability queries, and service eligibility checks — reducing call centre load significantly. Procurement insight agents surface contract utilisation, vendor performance, and spending analytics for government procurement teams.
Citizen AgentEligibility CheckProcurement AISpend Analytics
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Autonomous Public Sector Operations
Autonomous order processing for standardised government procurement categories. Agents manage supplier onboarding workflows, contract renewal alerts, and compliance documentation collection — freeing procurement teams to focus on strategic vendor relationships rather than administrative tasks.
Auto-ProcurementSupplier OnboardContract AlertsCompliance Docs

Which industry are
you in?

Let's design your industry-specific XCaaS commerce roadmap — composable foundation first, agentic AI next, autonomous operations as you scale.

Book an Industry Demo → Explore Use Cases